Compliance

Implementation (Sandbox)

Please use the Slack channel support 9am-5pm EST, Monday to Friday (business hours, not including holidays).

SLA targets can be found here.

Production

Please use the Zendesk ticketing system support 9am-5pm EST, Monday to Friday (business hours, not including holidays).

SLA targets can be found here.

Engineering

Please use the Slack channel support 9am-5pm EST, Monday to Friday (business hours, not including holidays).

SLA is 1 business day.