Prior to reaching out to our team we highly encourage you to read through our documentation, recipes and API reference.

Compliance

During Onboarding

Please use your dedicated Slack channel for support

When Live in Production

Please use Cybrid's Zendesk ticketing system

Email

Emails can be sent anytime to [email protected]

Compliance SLA

Compliance SLA targets can be found here.

Customer Success

Please use your dedicated Slack channel for support

Email

Emails can be sent at anytime to [email protected]

Customer success SLA

Customer success SLA is one business day

Support Hours

Slack and Zendesk support is offered from 9am to 5pm Eastern, Monday to Friday.