Limits

Rail limits

Limits that are applied to funding transfers and are dependent on the payment rail selected.

Customer limits

Limits that are applied on a per customer basis and depend on the verification status of the customer.

Rail Limits

The rail limits are set per rail and are applied on each funding transfer:

To increase the rail limits, contact Cybrid Support with your request.

Activity Limits

The customer limits are applied independently to the following activity types:

• funding
• trading
• crypto_transfer
• book_transfer

The customer limits are enforced at time of execution, meaning you can always successfully create a quote and attempt the transfer, however, if the transfer causes the customer to go over their configured limit, the transfer will fail with the following failure_code``limit_exceeded.

Customer limits are applied based on the customer's country of residency (e.g., US, Canada, etc.), the level to which the customer has been KYC verified, i.e., with or without their SSN/ SIN being verified, and whether the customer has undergone Enhanced Due Diligence (EDD).

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Note 1: All limits outlined in the table below have non-inclusive upper bounds, i.e., a limit of $3000 USD would allow for transfers or trades up to a cumulative value of $2999.99 USD.

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Note 2: The 24-hour and 7-day limits are calculated on a continuous rolling period and include non-business hours (i.e., evenings, weekends, and holidays).

US Customers (USD)

Canadian Customers (CAD)

Minimums

• Deposits to the Cybrid Platform have a $0.50 minimum
• Crypto trades have a $0.50 minimum (Note: the minimum might be higher depending on fees)
• Internal book transfers have the following minimum:
  • Fiat: $0.01
  • Crypto: The base unit of the asset (for example, 1 Satoshi for BTC)

Transfer Holds

Funding deposits are, by default, held for two business days unless a Partner Reserve has been provided.

For more details on Reserves and ACH holds, please see our Reserve Account guide.

Crypto Custody Period

Customer accounts may not hold crypto balances greater than $1,000 USD for more than 48 hours.

Cybrid monitors crypto balances on a weekly basis and alerts partners when customers are holding a balance that exceeds this limit.

Partners must work with customers to transfer their crypto off the Cybrid Platform, either via an on-chain withdrawal or via a sell trade.

Increasing Customer Activity Limits

To increase customer limits, please contact Support to put your customer through Enhanced Due Diligence.

High Net Worth Customers

Customers who want to transfer more than our standard limits can contact support to apply for increased limits.

Applying for increased limits requires the customer to go through an Enhanced Due Diligence (EDD) process, which includes the collection of the following information from the customer:

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The list below is a non-exhaustive list. The Cybrid Compliance team can ask for additional supporting documentation during the EDD process. EDD processing is handled on a case-by-case basis.

• Manual review of KYC
• Manual review of all transactional history on the platform
• Occupational details of the customer, including a recent pay stub
• Customer declaration of their source of funds (SoF):
  • A description of the origin of the money used as part of a specific transaction, typically including (but not limited to) a bank statement no older than 10 days
  • Sources can include savings accounts, employment income, property sales, inheritances and gifts, and other sources approved by compliance
• Customer declaration of source of wealth (SoW) (required for one or more $50,000 transactions):
  • A description of the origin of money the customer has collected over their lifetime, typically including (but not limited to) a bank statement no older than 10 days and investment statement no older than 30 days
  • Examples include investments, business income or ownership, employment income, family inheritance, and other sources approved by compliance
  • Note: SoF and SoW can overlap, however, SoW analysis involves deeper investigation into a customer's total wealth, and can take longer than SoF verification

EDD is a more rigorous review process than a standard KYC/ KYB and may take several days or longer to complete.