Customers

You can view useful details about your customers in the Customer page.

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Bank selection

Ensure the correct bank is selected in the top-left, and then click on the Customers from the left vertical navigation menu.

Customer Overview

The page displays all customers with their GUID, Type (Individual or Business), and State (Unverified, Verified, Rejected, or Frozen).

You can either (1) search for a specific customer using their GUID or (2) filter the customer list by their Type. Once you find the desired customer, click on their GUID hyperlink to navigate to their profile page. There, you can access additional details about the customer, including their KYC/KYB information, trades, transfers, and more.

Customer Details

To view more details about a customer, click on the Actions button and select View Raw from the dropdown menu.

Customer Compliance Decisions

The Compliance Decision reflects the outcome of the customer's latest identity verification (KYC). The pop-up window lists all compliance decisions for that customer along with their activity limits.

If a customer's state changes from verified to unverified and their person_gov_id_verification state shows expired, the government ID provided during their most recent KYC has expired. The customer must complete a new KYC process with a valid government ID to regain verified status and resume transacting.

Customer Personal Identifiable Information (PII)

To review a customer's PII, go to the Details tab in the horizontal menu. This tab shows the most recent personal information collected during the customer's latest KYC verification, including name, address, date of birth, phone number, and email address.

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PII permission required

Your account must have PII Read permission to access customer PII details.

Customer Identity Verification (IDV) Documents

To access documents captured during the identity verification process, such as selfie images, navigate to the Identity Verifications tab. Select any completed verification and go to the Documents sub-panel. Here, you can view or download various files related to that specific verification, including the identification card.