Support
How to receive support from Cybrid?
Depending on your stage, you can contact our support team using one of the methods outlined below.
We strongly recomment that prior to reaching out to our support team, review our guides and documentation, recipes and API references.
Compliance-related Inquiries
| Partner Stage | Tool | Description |
|---|---|---|
| Implementation and testing in the Sandbox environment | Slack | Please use your dedicated Slack channel for support. |
| Live or testing in Production environment | Zendesk | Please use Cybrid's Zendesk ticketing system. |
| General questions | You can contact our Compliance team by emailing [email protected] . |
Technical or Product-related Inquiries
| Partner Stage | Tool | Description |
|---|---|---|
| Implementation (testing in the Sandbox environment) or Live (operating or testing in Production environment) | Slack | Please use your dedicated Slack channel for support. |
| General questions | You can contact our Customer Success team by emailing [email protected] . |
Operating Hours
We are available to help with your support inquiries via Slack or Zendesk, Monday to Friday, 9:00 a.m. to 5:00 p.m. EST, excluding banking holidays.
Updated 7 days ago