Support

Depending on your stage, you can contact our support team using one of the methods outlined below.

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Before contacting support
Review our guides and documentation, recipes, and API references.

Compliance-related Inquiries

Partner Stage	Tool	Description
Implementation and testing in the Sandbox environment	Slack	Use your dedicated Slack channel for support.
Live or testing in Production environment	Zendesk	Use Cybrid's Zendesk ticketing system.
General questions	Email	Contact our Compliance team: [email protected].

Technical or Product-related Inquiries

Partner Stage	Tool	Description
Implementation (Sandbox) or Live (Production)	Slack	Use your dedicated Slack channel for support.
General questions	Email	Contact Customer Success: [email protected].

Operating Hours

We are available to help with your support inquiries via Slack or Zendesk, Monday to Friday, 9:00 a.m. to 5:00 p.m. EST, excluding banking holidays.