B2B App FAQ

Confirm the email address matches the one your administrator used to send the invite. If the address matches and sign-in still fails, ask your administrator to resend the invite.

The workspace picker shows only workspaces you have been added to. Ask your administrator to grant access to the missing workspace.

Sign out and sign back in. The workspace picker reappears at the start of the next session.

Sessions time out after a period of inactivity for security. Sign in again to continue.

Processing is brief — a few seconds. Refresh the page if the status does not change. Contact your administrator if the Contact remains in Processing after several minutes.

Most Contacts complete verification in under a minute. Refresh the page if the status appears unchanged. Contact your administrator if the Contact remains in Pending Verification after about ten minutes.

A Declined status means verification could not match the provided name and address. Check spelling against official ID, confirm the address is real and deliverable, and confirm the correct Contact Type (Individual or Business). Add a new Contact with corrected details — Contacts cannot be edited after creation. Contact your administrator if a fresh Contact is also Declined.

The Contact must reach Verified status before you can add a payment method. The page displays: "This contact must be verified before payment methods can be added."

Contacts cannot be edited after creation. Add a new Contact with the correct details.

Quotes expire to prevent stale rates. The B2B Payments App generates a new quote automatically. Review the updated amounts and confirm.

The entered amount is either malformed (for example, zero, negative, or outside the corridor's limits) or larger than the source Account's available balance. Check the amount value and format, then lower the amount, top up the source Account, or convert from another Account.

The selected currency cannot be delivered to that bank account. Pick a different currency or a different payment method on the Contact. See B2B App Payout Corridors.

Some destination corridors — such as Colombia and the Dominican Republic — require extra fields like an email address or an identification number. Add a new Contact with the missing details and send to that one.

See B2B App Payout Corridors for the full list. Corridors not listed are not supported by the platform. A corridor on the list that does not appear in the Add Payment Method form is not enabled on your workspace — contact your administrator.

The Transactions page does not auto-refresh. Refresh the page to load the new transaction. Refresh again after about 30 seconds if it does not appear.

No. Confirmed payments cannot be reversed. The Review screen is the last opportunity to catch a mistake.

Inbound payments are not instant. Bank transfers take minutes to days depending on the rail. Stablecoin transfers take minutes depending on confirmations. Refresh the Transactions page to load the Received row once the funds arrive.

For bank transfers, confirm the sender included your Reference # in the payment memo. Without it, the bank may not route the deposit. For stablecoin transfers, confirm the sender used the correct asset on the correct network. Contact your administrator with the applicable sender-side transaction details if those details are correct.

Account numbers are masked for security. Click the unmask control next to the field to reveal the full value. Routing numbers and wallet addresses are never masked.

The conversion panel requires at least one Cash Account in a currency that pairs with the selected Wallet. Ask your administrator to set one up if no compatible Cash Account exists.

Exchange rates move continuously. The estimate reflects the rate at the moment you viewed it. The final rate locks in when you click Convert Now.

The Transactions page does not auto-refresh. Refresh the page to load new activity. If a transaction still does not appear, wait 10–15 seconds and refresh again.

Both statuses indicate the transaction is moving through the payment network. Refresh later to see the status update. Contact your administrator if the transaction remains in either status for several hours.

The platform is reviewing the transaction. Most reviews complete quickly. Contact your administrator if the transaction remains in either status for an extended period.

Open the transaction, click Copy ID on the detail panel, and share the Transaction ID.

Refresh the page. Sign out and sign back in if the page still fails to load.

Press Alt + T anywhere in the app to toggle the theme.

Balances load on page load and do not auto-refresh. Refresh the page after a recent transaction in another tab to update the displayed balance.