Identity Verifications

Your customer success team can initiate the following identity verifications through the Partner Portal:

• Enhanced Due Diligence (EDD)
• (Additional) Document Submission

Enhanced Due Diligence (EDD)

You can initiate an Enhanced Due Diligence (EDD) case for verified individuals or business customers who wish to have higher activity limits by following these steps:

1. Log in to the Partner Portal and navigate to the Customers page.

2. Search for the customer for whom you want to create an EDD case.

3. Click on Actions and select Create Enhanced Due Diligence from the drop-down menu:

   

4. A "Success" notification appears. Click through to navigate to the newly created identity verification:

   

5. Either append the Inquiry ID to the following URL and send it to your customer: https://withpersona.com/verify?inquiry-id=<your-inquiry-id>, or provide the Inquiry ID to the Persona SDK component integrated into your product.

   

Document Submission

You can initiate a Document Submission case for customers who want to provide additional or supplementary documents for an ongoing KYC/KYB case, similar to the EDD process explained above. To create a Document Submission case using the Partner Portal, follow these steps:

1. Log in to the Partner Portal and navigate to the Customers section.

2. Search for the customer for whom you want to submit additional documents.

3. Click on the Actions and select Create Document Submission from the drop-down options:

   

4. A "Success" notification appears. Click through to navigate to the newly created identity verification.

5. Either append the Inquiry ID to the following URL and send it to your customer: https://withpersona.com/verify?inquiry-id=<your-inquiry-id>, or provide the Inquiry ID to the Persona SDK component integrated into your product.

   

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API alternative

To perform the same operations via the API, refer to Enhanced Due Diligence and Document Submission.