Review Targets
Compliance team
Most KYC verifications are processed automatically. However, some cases may be routed for manual review if they trigger
internal risk controls.
Manual reviews can result in longer processing times, especially during periods of high volume or when additional
compliance checks are required. Cybrid prioritizes these cases to resolve within the stated SLA.
| Request Category | Target |
|---|---|
| KYC Reviews | 2 calendar days (including weekends) |
| KYB Reviews | 3–5 business days |
| Counterparty Verification Review | 2 business days |
| Bank Account Verification Reviews | 2 business days |
| Transfer Reviews | 1 business day |
| Wallet Review | 1 business day |
| Document Request Review | 2 business days |
| Enhanced Due Diligence Review | Varies by case complexity |
EDD review timelineThe first EDD review is typically within 2–3 business days.
Additional time (2–3 days) may be needed if further information
is required.
Customer success team
Cybrid's review target for technical and product-related inquiries
is 1 business day.