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Guides

Review Targets

Cybrid review targets (SLAs) for compliance and support requests.

Compliance team

Request CategoryTarget
KYC Reviews2 business days
KYB Reviews3–5 business days
Counterparty Verification Review2 business days
Bank Account Verification Reviews2 business days
Transfer Reviews1 business day
Wallet Review1 business day
Document Request Review2 business days
Enhanced Due Diligence ReviewVaries by case complexity
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EDD review timeline

The first EDD review is typically within 2–3 business days. Additional time (2–3 days) may be needed if further information is required.

Customer success team

Cybrid's review target for technical and product-related inquiries is 1 business day.