Review Targets
What are the Cybrid review targets for support requests?
We are available to assist you with your support request via Slack or Zendesk, Monday through Friday, 9:00 a.m. to 5:00 p.m. EST. The Cybrid's review targets or SLAs are as follows.
Support Team
Cybrid review target for technical support inquiries is 1 business day.
Compliance Team
Below are the review targets for compliance-related inquiries:
| Request Category | Target |
|---|---|
| KYC Reviews | 2 Business Days |
| KYB Reviews | 3-5 business Days |
| Bank Account Verification Reviews | 2 Business Days |
| Transfer Reviews | 1 Business Day |
| Wallet Review | 1 Business Day |
| Document Request Review | 2 Business Days |
| Enhanced Due Diligence Review | Vary depending on the complexity of the case. |
Updated 4 days ago