Review Targets
Cybrid review targets (SLAs) for compliance and support requests.
Compliance team
| Request Category | Target |
|---|---|
| KYC Reviews | 2 business days |
| KYB Reviews | 3–5 business days |
| Counterparty Verification Review | 2 business days |
| Bank Account Verification Reviews | 2 business days |
| Transfer Reviews | 1 business day |
| Wallet Review | 1 business day |
| Document Request Review | 2 business days |
| Enhanced Due Diligence Review | Varies by case complexity |
EDD review timelineThe first EDD review is typically within 2–3 business days. Additional time (2–3 days) may be needed if further information is required.
Customer success team
Cybrid's review target for technical and product-related inquiries is 1 business day.
Updated 8 days ago
