Review Targets
What are the Cybrid review targets for support requests?
The Cybrid's review targets (SLAs) are outlined as follows.
Compliance Team
Below are the review targets for compliance-related inquiries:
| Request Category | Target |
|---|---|
| KYC Reviews | 2 Business Days |
| KYB Reviews | 3-5 business Days |
| Counterparty Verification Review | 2 Business Days |
| Bank Account Verification Reviews | 2 Business Days |
| Transfer Reviews | 1 Business Day |
| Wallet Review | 1 Business Day |
| Document Request Review | 2 Business Days |
| Enhanced Due Diligence Review | Vary depending on the complexity of the case. |
Customer Success Team
Cybrid review target for technical and product-related inquiries is 1 business day.
Updated 1 day ago