Review Targets

Compliance team

Most KYC verifications are processed automatically. However, some cases may be routed for manual review if they trigger internal risk controls.

Manual reviews can result in longer processing times, especially during periods of high volume or when additional compliance checks are required. Cybrid prioritizes these cases to resolve within the stated SLA.

Request Category	Target
KYC Reviews	2 calendar days (including weekends)
KYB Reviews	3–5 business days
Counterparty Verification Review	2 business days
Bank Account Verification Reviews	2 business days
Transfer Reviews	1 business day
Wallet Review	1 business day
Document Request Review	2 business days
Enhanced Due Diligence Review	Varies by case complexity

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EDD review timeline
The first EDD review is typically within 2–3 business days. Additional time (2–3 days) may be needed if further information is required.

Customer success team

Cybrid's review target for technical and product-related inquiries is 1 business day.