The Transactions page is the full history of activity in the workspace — every Send, Receive, and
Conversion. Use it to look up a transaction, check status, or share a Transaction ID with support.
Reach the page from Sidebar → Transactions.
- View Payments on the Payments tab — every Send and Receive, with direction indicated by a
+ or - on the amount.
- View Conversions on the Conversions tab — every Buy or Sell between currencies.
- Filter the list:
- On the Payments tab: All, Sent, Received
- On the Conversions tab: All, Buy, Sell
- Open a transaction's details by clicking any row. The detail panel shows the full breakdown,
including fees, payment rail, and Transaction ID.
- Copy the Transaction ID from the detail panel for support requests.
| Column | Contents |
|---|
| Type | Send, Receive, or Conversion |
| Contact | The other party. Self appears for Conversions and self-deposits |
| Amount | The amount with + (incoming) or - (outgoing) |
| Date & Time | When the transaction was created. Hover for the full timestamp |
| Status | The transaction's current state — see below |
| Status | Meaning |
|---|
| Pending | The transaction is in flight |
| Settling | Money is moving through the payment network |
| Completed | Funds have arrived |
| Failed | The transaction did not go through |
| Cancelled | The transaction was cancelled before being sent |
| On Hold | The transaction is held for review |
| Under Review | The team is reviewing the transaction. Contact your administrator if it stays in this status for an extended period |
- An active sign-in session
- At least one transaction in the workspace. An empty list displays "No payment transactions
found." or "No conversions found."
- The list requires a manual refresh. New transactions appear after a refresh. Refresh again
10–15 seconds later if the transaction does not appear. Status changes (for example, Pending
to Completed) also load only on refresh.
- Each transaction occupies a single row. Send and Receive entries appear on the Payments
tab. Conversions appear on the Conversions tab.
- Include the Transaction ID in support requests. Copy it from the detail panel.
- The Recent Transactions panel on Home displays the same data in summary form. It also does
not auto-refresh.
