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Contacts

How do I add and manage Contacts?

Overview

A Contact is anyone you send money to — a person or a business. The Contacts feature is where you add them, store their payment details (bank accounts and stablecoin wallets), and track their verification status. Before you can send a payment, you need a Contact who is Verified and has at least one payment method. Reach the feature from Sidebar → Send.

Available actions

  • Add a Contact — Individual or Business — through a three-step form (Contact Info → Address → Payment Methods).
  • Add payment methods to an existing Contact — bank accounts or stablecoin wallets; multiple per Contact.
  • View a Contact's details, including all payment methods and current verification status.
  • Search your Contacts by name.
  • Remove a payment method from a Contact.
  • Start a payment from a Contact's row using the Send Payment action.

The Contacts list shows Name, Type (Individual or Business), Status, and Actions.

Add a Contact

Prerequisites

  • The Contact's Type: Individual or Business
  • For an Individual: First Name, Middle Name (optional), Last Name
  • For a Business: Business Name, optional Alias ("doing business as" name)
  • A real, deliverable physical address: Street Address, Street Address 2 (optional), City, State / Province, Postal Code, Country
  • At least one payment method (bank account or stablecoin wallet — see below)
  • For some corridors, extra fields:
    • Colombia (COP) — Email Address, plus a Passport / Cédula de Ciudadanía (individual) or NIT (business)
    • Dominican Republic (DOP) — a Cédula (individual) or RNC (business)

See Payout Corridors for the full list of corridor-specific requirements.

Notes

  • You can't edit a Contact's name or address after creation. If you make a mistake, add a new Contact with the correct details.
  • Names must match official ID. Verification compares against records, so a typo or nickname will likely cause the Contact to be Declined.
  • The address must be a real physical address. PO boxes are not accepted in most regions.

Add a payment method

A payment method is the destination that money is sent to on a Contact: a bank account or a stablecoin wallet. Add a payment method during Contact creation (Step 3 of the form) or later, on an existing Verified Contact.

Bank account requirements

  • Currency — the currency the account holds (USD, CAD, MXN, COP, DOP)
  • Payment Rail — the bank network (depends on currency; see Payout Corridors)
  • Nickname — a friendly label like "Primary Checking"
  • Account Number — typically 8–12 digits (not used for MXN — CLABE replaces it)
  • Routing identifier — the field name and format depend on the country:
    • US: 9-digit Routing Number (ABA)
    • Canada: 8-digit Transit & Institution
    • Mexico: 18-digit CLABE
    • Colombia: 3-digit PSE code
    • Dominican Republic: SWIFT/BIC
  • For PSE (Colombia) and LBTR (Dominican Republic): an Account Type — Checking or Savings

Stablecoin wallet requirements

  • Cryptocurrency — the stablecoin the wallet receives (USDC, USDT, etc.)
  • Nickname
  • Wallet Address — the blockchain address (always copy and paste, never type)
  • Tag / Memo — required only by certain networks; leave blank when not requested

Notes

  • The Contact must be Verified before you can add a payment method later. While the Contact is Processing, Pending Verification, or Declined, the Add Payment Method action is unavailable.
  • Wallet addresses are case-sensitive. Always copy and paste.
  • Wrong asset or wrong network results in lost funds. Confirm the Cryptocurrency matches what the recipient expects and that you understand which blockchain network applies.
  • A Contact can hold many payment methods. Choose which one to use when sending.
  • Removing a payment method is permanent. A confirmation dialog warns you before deleting.

Contact verification

Every new Contact (and every new payment method) goes through an automatic identity check. The check runs in the background — no action is required from you.

Verification statuses

StatusMeaning
ProcessingThe Contact is being saved. Brief — usually a few seconds
Pending VerificationThe Contact's identity is being checked. Usually under a minute, sometimes longer
VerifiedAll clear. You can send money to this Contact
DeclinedThe Contact didn't pass verification

Notes

  • Most Contacts are Verified within about a minute. Some take a few minutes. Refresh the page if it appears stuck.
  • You can't speed up verification. It runs on its own schedule.
  • You can't send to a Contact in Pending Verification. The Send Payment action is disabled until the Contact is Verified.
  • Declined Contacts can't be edited. Add a new Contact with corrected details. If a fresh Contact is also Declined, contact your administrator.
  • Verification is per-Contact. Once Verified, the status persists — you don't re-verify on every payment.

Related resources

Updated 5 days ago